The proven leader your future needs.

May 2021 – April 2026

ResultAs Product Manager for WOMS — a custom-built CRM serving 200 fulfillment users — drove a 25% increase in monthly Managed Services client deliverable output (SEO, website creative, copywriting, and landing pages) across the digital marketing organization.

• Owned the full WOMS product lifecycle — vision, roadmap, discovery, requirements, release, and adoption — across multiple business units.
• Stood up the KPI framework (cycle time, rework volume, throughput) that drove roadmap prioritization and the measured gains in deliverable output.
• Automated fulfillment workflows with the Power Platform (model-driven apps, Dataverse, Power Automate) and Salesforce Lightning, cutting manual effort and lifting throughput.

• Product Management
• Power Platform
• Dataverse
• Power Automate
• Salesforce Lightning
• Discovery
• KPI Frameworks
• UAT / QA

Mar 2017 – May 2021

ResultCreated repeatable “fast-track” processes that compressed delivery timelines across 8 OEM brands, consistently landing programs ahead of schedule and under budget while controlling scope and risk.

• Engineered “fast-track” delivery processes that compressed cycle time and let programs ship ahead of schedule.
• Owned scope, schedule, and budget across 8 global OEM brands — Audi, Ford, Lincoln, Genesis, Hyundai, Toyota, Lexus, and Honda — building WBS, baselines, and risk strategies that kept projects under budget.
• Managed the full project lifecycle for platform upgrades, rebranding, product add-ons, and workflow automation.

• Program Management
• OEM Platforms
• Scope / Schedule / Budget
• WBS & Baselines
• Risk Management
• PMO Governance

Nov 2014 – Feb 2017

ResultLed a team of Implementation Project Managers to reliable, on-time delivery of Ford Motor Company websites at production scale.

• Led a team of Implementation Project Managers delivering Ford Motor Company websites.
• Managed production workflow, delegated builds, and ensured on-time delivery of high-quality sites.
• Forecasted output, set monthly team goals, and tracked KPIs for leadership reporting.

• Team Leadership
• Production Management
• Forecasting
• KPIs
• Scrum Facilitation

May 2012 – Nov 2014

ResultDirected creative and technical onboarding for new dealership clients, from branding strategy through hands-on implementation.

• Directed creative and technical onboarding for new dealership clients; developed branding strategies, creative briefs, and website mockups.
• Implemented assets hands-on using HTML, CSS, and JavaScript; performed QA, proofreading, and content validation.
• Advised clients on SEO/SEM opportunities and ensured compliance with Ford/Lincoln brand standards.

• Branding Strategy
• Creative Direction
• HTML / CSS / JS
• QA
• SEO / SEM

May 2010 – May 2012

ResultSustained release and support operations across 250+ Toyota dealership websites under the Enterprise Toyota GSM Program.

• Supported 250+ Toyota dealership websites under the Enterprise Toyota GSM Program.
• Led daily escalation and training calls with GSM support teams; conducted monthly performance reviews with MAG/VIP dealers.
• Coordinated platform releases, bug prioritization, and escalations with Dev/Engineering.

• Account Management
• Escalation Management
• Release Coordination
• Training & Onboarding