The proven leader your future needs.

May 2021 – April 2026

ResultUsed AI across the WOMS delivery cycle to absorb work that traditionally needed 3–4 dedicated roles — business analyst, product owner, QA analyst, and change management — running a leaner operation with real labor-cost savings while still driving a 25% increase in monthly Managed Services deliverable output (SEO, website creative, copywriting, and landing pages).

• With AI absorbing the analyst, product-owner, and QA execution, the role evolved beyond a traditional Product Manager toward Release Train Engineer-style coordination — orchestrating delivery across the train rather than performing each function by hand.
• Used AI to break end-user feature and enhancement requests into epics, features, and user stories, and to assign priority, ranking, and scoring across the backlog.
• Each sprint before release, used AI to parse the developer change log and generate QA test scenarios, user acceptance criteria, and release notes.
• Produced weekly AI-generated recommendation decks for stakeholders to review and provide input — a proactive, decision-ready format they specifically valued.

• AI-Assisted Delivery
• AI for Product Ops
• Release Train Engineering
• Product Management
• Vehicle Pricing
• Inventory Feeds
• Google Vehicles for Sale
• Power Platform
• Dataverse
• Power Automate
• Salesforce Lightning
• Discovery
• KPI Frameworks
• UAT / QA

Mar 2017 – May 2021

ResultCreated repeatable “fast-track” processes that compressed delivery timelines across 8 OEM brands, consistently landing programs ahead of schedule and under budget while controlling scope and risk.

• Delivered digital-retailing initiatives that put me squarely on the fintech side of automotive — coordinating integrations across OEM incentive feeds, DMS (dealer management systems), and banks/lenders to connect dealers, customers, and financing partners through a single platform under strict accuracy and compliance requirements.
• Led a team through OEM website platform migrations — partnering directly with dealers to review and adjust their vehicle pricing displays, wiring up DMS inventory feeds and OEM incentive feeds, and standing up digital-retailing products on the migrated sites.
• Engineered “fast-track” delivery processes that compressed cycle time and let programs ship ahead of schedule.
• Owned scope, schedule, and budget across 8 global OEM brands — Audi, Ford, Lincoln, Genesis, Hyundai, Toyota, Lexus, and Honda — building WBS, baselines, and risk strategies that kept projects under budget.

• Digital Retailing
• Fintech (Automotive)
• Lender / Financing Integrations
• OEM Incentive Feeds
• DMS Integration
• Vehicle Pricing
• Compliance
• Program Management
• OEM Platforms
• Scope / Schedule / Budget
• WBS & Baselines
• Risk Management
• PMO Governance

Nov 2014 – Feb 2017

ResultLed a team of Implementation Project Managers to reliable, on-time delivery of Ford Motor Company websites at production scale.

• Led a team of Implementation Project Managers delivering Ford Motor Company websites.
• Managed production workflow, delegated builds, and ensured on-time delivery of high-quality sites.
• Forecasted output, set monthly team goals, and tracked KPIs for leadership reporting.
• Resolved escalations, removed bottlenecks, improved processes, and facilitated daily Scrum and cross-team communication.

• Team Leadership
• Production Management
• Forecasting
• KPIs
• Scrum Facilitation

May 2012 – Nov 2014

ResultDirected creative and technical onboarding for new dealership clients, from branding strategy through hands-on implementation.

• Directed creative and technical onboarding for new dealership clients; developed branding strategies, creative briefs, and website mockups.
• Implemented assets hands-on using HTML, CSS, and JavaScript; performed QA, proofreading, and content validation.
• Advised clients on SEO/SEM opportunities and ensured compliance with Ford/Lincoln brand standards.
• Managed revisions, asset collection, deadlines, and cross-department coordination.

• Branding Strategy
• Creative Direction
• HTML / CSS / JS
• QA
• SEO / SEM

May 2010 – May 2012

ResultSustained release and support operations across 250+ Toyota dealership websites under the Enterprise Toyota GSM Program.

• Supported 250+ Toyota dealership websites under the Enterprise Toyota GSM Program.
• Led daily escalation and training calls with GSM support teams; conducted monthly performance reviews with MAG/VIP dealers.
• Coordinated platform releases, bug prioritization, and escalations with Dev/Engineering.
• Trained and onboarded new hires on platform functionality and support processes.

• Account Management
• Escalation Management
• Release Coordination
• Training & Onboarding