Cox Automotive Inc.
Dallas–Fort Worth MetroplexOne of the world's largest automotive technology and services companies, home to Autotrader, Kelley Blue Book, Dealer.com, and HomeNet.
Product Operations Manager – Managed Services
May 2021 – April 2026
ResultAs Product Manager for WOMS — a custom-built CRM serving 200 fulfillment users — drove a 25% increase in monthly Managed Services client deliverable output (SEO, website creative, copywriting, and landing pages) across the digital marketing organization.
- Owned the full WOMS product lifecycle — vision, roadmap, discovery, requirements, release, and adoption — across multiple business units.
- Stood up the KPI framework (cycle time, rework volume, throughput) that drove roadmap prioritization and the measured gains in deliverable output.
- Automated fulfillment workflows with the Power Platform (model-driven apps, Dataverse, Power Automate) and Salesforce Lightning, cutting manual effort and lifting throughput.
- Led customer discovery through user interviews, workflow analysis, and cross-business-unit sessions to validate assumptions and prioritize high-impact product opportunities.
- Translated stakeholder input into structured product requirements — epics, features, user stories, and acceptance criteria — serving as the bridge between business teams and engineering.
- Owned sprint planning, backlog refinement, and iteration structuring, maintaining a sequenced backlog aligned to roadmap milestones and release targets.
- Designed and executed QA test scenarios; led UAT cycles, coordinated tester assignments, captured defects, and validated release readiness before production deployment.
- Standardized onboarding, training, and adoption workflows across SEO, HomeNet, AMP, and Autotrader business units, driving consistent platform engagement across the organization.
- Product Management
- Power Platform
- Dataverse
- Power Automate
- Salesforce Lightning
- Discovery
- KPI Frameworks
- UAT / QA
Sr. Technical Project Manager – OEM
Mar 2017 – May 2021
ResultCreated repeatable “fast-track” processes that compressed delivery timelines across 8 OEM brands, consistently landing programs ahead of schedule and under budget while controlling scope and risk.
- Engineered “fast-track” delivery processes that compressed cycle time and let programs ship ahead of schedule.
- Owned scope, schedule, and budget across 8 global OEM brands — Audi, Ford, Lincoln, Genesis, Hyundai, Toyota, Lexus, and Honda — building WBS, baselines, and risk strategies that kept projects under budget.
- Managed the full project lifecycle for platform upgrades, rebranding, product add-ons, and workflow automation.
- Forecasted implementation output, team capacity, and KPI performance to support portfolio-level planning.
- Delivered consistent stakeholder communication through work performance reports, stand-ups, portfolio reviews, and automated reporting.
- Hardened PMO governance with standardized processes, templates, and lessons-learned that lowered the cost of future programs.
- Program Management
- OEM Platforms
- Scope / Schedule / Budget
- WBS & Baselines
- Risk Management
- PMO Governance
